Service: IT Support for Small Business
IT Support for Small Business
Small businesses need reliable technology, but hiring an in‑house IT team often isn't practical. Orange Rabbit provides dependable IT support for small businesses across South‑West Victoria, helping you reduce downtime, improve security, and keep your team productive with responsive support and proactive maintenance.
Who This is For
Businesses with 5–50 staff that need dependable IT without hiring in-house
Teams that want issues fixed quickly & fewer repeat problems
Owners and managers who want clearer security, less risk & predictable support costs
What You Get
Less downtime through proactive monitoring & preventative maintenance
Faster fixes with remote-first support & clear escalation when onsite help is needed
Safer systems with regular patching, endpoint protection, & secure access guidance
Confidence and visibility through reporting, recommendations, & plain-English advice
Common Problems we Solve
“IT issues keep interrupting work and no one seems to own the problem.”
“We fix the same issues over and over again.”
“I'm not sure if our backups or security would hold up if something went wrong.”
“Our IT costs feel unpredictable & reactive.”
What’s Included:
Helpdesk support (remote + on-site options)
Proactive monitoring and patching
Security essentials (MFA guidance, endpoint protection as applicable)
Backup monitoring (and optional restore testing)
Vendor liaison and coordination
Microsoft 365 support
Device and user management
How it Works
Assess
We quickly discover your users, devices, systems, and key risks to understand where you're at and what needs attention first.
Stabilise
We standardise devices, apply agreed security baselines, and confirm backups so your environment is reliable and supportable.
Support & improve
You receive ongoing day-to-day support plus regular reviews and planning to keep your systems aligned with the way your business operates.
Managed Service Tiers (MultiCARE)
Disaster recovery services align with our MultiCARE tiers, so protection scales with your needs.
Extra
Domain Management
Password & Documentation Management
Operational Support
Operational Changes
Quarterly Executive Meetings
Elite
Everything in Extra
+
Cyber Security Protection
Security Awareness Training
User Support Workflow
Monthly Technical Onsite Reviews
Elevate
Everything in Elite
+
Teams Integrated Support Chat
PC Deployments (Requires Intune)
Intune App Management
Mobile Device Management with Intune
Operational Support
Included
Break/ Fix & Outages
Performance Issues
Security Incidents
Day-to-Day User Help
Operational Change
Included
Routine Business Changes
New & Departing Staff
Access & Permissions
Mailboxes & MFA
Devices & Apps
Project Work
Quoted Separately
Changing or Upgrading Systems
New Installs & Upgrades
Migrations & Redesigns
Office Moves
If we're fixing or supporting what you already have - it's included. If we're changing systems - it's a project.
Why Small Businesses Choose Orange Rabbit
Local Support
Work with a team that understands the needs of businesses across South‑West Victoria.
Proactive Approach
We focus on preventing problems, not just fixing them after they happen.
Business-Focused Advice
Technology recommendations are aligned with your business goals, not unnecessary complexity.
Scalable Support
As your business grows, your IT support can grow with you
STILL NOT SURE?
Frequently Asked Questions
How quickly can you respond when something breaks?
Response times depend on your service tier and the urgency of the issue, with business-critical issues prioritised first.
Do you offer fixed fee support?
Yes. Many clients choose flat-rate managed IT services for predictable monthly costs.
Can you support both Windows and Mac?
Yes. We support Windows, macOS, and mixed-device environments.
Do you help with Microsoft 365 and email?
Absolutely. We provide support for Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and related services.
Do you provide on-site support in our area?
Yes. We provide remote and on‑site support across South‑West Victoria.
How do you protect us from phishing and ransomware?
Through a layered approach including MFA, patching, endpoint protection, email security, secure access controls, and backup monitoring.
Can you work with our existing software vendors?
Yes. We frequently coordinate with internet providers, software vendors, phone providers, and other third-party suppliers on behalf of clients.
Let's make IT simpler, safer and more reliable together.
Our goal is to make IT a powerful tool in every business to maximise efficiency and leverage the full potential of your IT systems. We take care of the tech so you can focus on your work!
Contact Info
Need to reach us? Shoot us an email or give us a call today.