Industry: Non‑Profits IT Support
IT Support for Non‑Profit Organisations
Non‑profit organisations rely on technology to support staff, volunteers, donors, members, and the communities they serve. Orange Rabbit helps non‑profits across South‑West Victoria keep systems secure, reliable, and easy to manage, allowing your team to focus on delivering outcomes rather than dealing with IT issues.
Supporting Non‑Profit Organisations
Non‑profit teams rely on consistent access to email, files, collaboration tools, financial systems, and line‑of‑business applications. When technology issues occur, they can affect service delivery, fundraising, reporting, and communication with stakeholders.
We focus on keeping your systems stable and secure, reducing interruptions, and making day‑to‑day support straightforward. Whether you have staff working in the office, remotely, or alongside volunteers, we help ensure technology supports your mission.
Common Technology Challenges in Non‑Profits
Protecting Sensitive Information
Non‑profits often manage donor information, client records, financial data, and confidential organisational documents that require secure handling.
Minimising Downtime
Technology disruptions can impact service delivery, fundraising activities, reporting, and stakeholder communications.
Supporting Remote and Flexible Work
Staff, board members, and volunteers may require secure access to systems and documents from different locations.
Managing Cyber Security Risks
Phishing scams, account compromise, ransomware, and data breaches can have a significant impact on organisations with limited resources.
Handling Staff and Volunteer Changes
Onboarding and offboarding processes need to ensure people have the right access while protecting important organisational information.
What’s Included:
Less downtime through proactive monitoring and maintenance
Faster issue resolution with remote‑first support
Secure access for office, remote, and mobile staff
Improved protection against phishing and cyber threats
Reliable access to email, files, and business systems
Clear reporting and practical recommendations
Local support from a trusted South‑West Victoria IT partner
How it Works
Assess
We quickly discover your users, devices, systems, and key risks to understand where you're at and what needs attention first.
Stabilise
We standardise devices, apply agreed security baselines, and confirm backups so your environment is reliable and supportable.
Support & improve
You receive ongoing day-to-day support plus regular reviews and planning to keep your systems aligned with the way your business operates.
Managed Service Tiers (MultiCARE)
Disaster recovery services align with our MultiCARE tiers, so protection scales with your needs.
Extra
Domain Management
Password & Documentation Management
Operational Support
Operational Changes
Quarterly Executive Meetings
Elite
Everything in Extra
+
Cyber Security Protection
Security Awareness Training
User Support Workflow
Monthly Technical Onsite Reviews
Elevate
Everything in Elite
+
Teams Integrated Support Chat
PC Deployments (Requires Intune)
Intune App Management
Mobile Device Management with Intune
Operational Support
Included
Break/ Fix & Outages
Performance Issues
Security Incidents
Day-to-Day User Help
Operational Change
Included
Routine Business Changes
New & Departing Staff
Access & Permissions
Mailboxes & MFA
Devices & Apps
Project Work
Quoted Separately
Changing or Upgrading Systems
New Installs & Upgrades
Migrations & Redesigns
Office Moves
If we're fixing or supporting what you already have - it's included. If we're changing systems - it's a project.
Why Choose Orange Rabbit?
Experience Supporting Small-to-Mid Sized Teams
We work with businesses across regional Victoria that require dependable technology and responsive support.
Plain-English Advice
We explain technology, security, and business risks in straightforward language that business owners and managers can understand.
Proactive Approach
Rather than waiting for systems to fail, we focus on monitoring, maintenance, and continuous improvement.
Local Partnership
You'll work with a team that understands regional businesses and is available when support is needed.
STILL NOT SURE?
Frequently Asked Questions
Can you support the software commonly used in non‑profits?
Yes. We can support many common non‑profit, membership, fundraising, accounting, and cloud-based platforms, and we work with software vendors when specialist support is required.
How do you help us meet cyber insurance requirements?
We help implement practical cyber security measures such as MFA, patch management, endpoint protection, backup monitoring, and secure access controls that support cyber risk management.
Can you help with secure document sharing and permissions?
Yes. We can configure Microsoft 365, SharePoint, OneDrive, and file permissions to ensure staff have secure access to the information they need.
How do you protect email from phishing and impersonation?
We use a layered approach that may include MFA, email security controls, endpoint protection, user awareness guidance, and proactive monitoring.
Can you support remote staff and volunteers?
Absolutely. We help organisations provide secure access to systems, files, email, and collaboration tools regardless of location.
Do you provide ongoing technology planning?
Yes. Our MultiCARE service includes quarterly technology reviews, strategic planning, budgeting guidance, and long‑term IT roadmapping.
Let's make IT simpler, safer and more reliable together.
Our goal is to make IT a powerful tool in every business to maximise efficiency and leverage the full potential of your IT systems. We take care of the tech so you can focus on your work!
Contact Info
Need to reach us? Shoot us an email or give us a call today.